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1. Statement

At Peters & Peters we are committed to safeguarding the privacy of all visitors to our website.

2. Introduction

Please read the following statement to understand how your information will be treated. The purpose of this statement is to set out the principles governing our use of personal information we may obtain about you. By using the Peters & Peters web site, you are indicating that you have read this Privacy Policy, that you understand that your personal information may be used as described below and that you consent to the use of that personal information by Peters & Peters.

3. Scope

All data subjects whose personal data is collected, in line with the requirements of the Data Protection Act 1998 (The Act) and the General Data Protection Regulation (GDPR) guidelines from May 2018.

4. Our Responsibilities

The Data Protection Officer (DPO) is responsible for ensuring that this notice is made available to data subjects prior to Peters & Peters collecting/processing their personal data.

All Employees/Staff/Partners of Peters & Peters who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

5. Our Legal Obligations

We will share specific and relevant information with law enforcement and government agencies or public bodies where we are legally obliged to do so and where this obligation over-rides our professional duties of confidentiality. Examples may include

The prevention or detection of crime and fraud

The apprehension or prosecution of offenders

The assessment or collection of tax or duty owed to customs and excise

Sharing in connection with legal proceedings

Sharing in relation to the physical or mental health of an individual, where disclosure is required to protect them or others from serious harm

6. The Information we collect

The personal data we may collect from/process on you includes, Name, Contact Details, Cookies, IP Address. The personal data we collect will be used for the following purposes:

To provide and improve this website, including auditing and monitoring its use

To provide and improve our services to you and to our clients, including handling the personal information of others on behalf of our clients

To provide information requested by you

To promote our services, including sending legal updates, publications and details of events

To manage and administer our relationship with you and our clients

To fulfil our legal, regulatory and risk management obligations, including establishing, exercising or defending legal claims

For the purposes of recruitment

You are not required to provide any personal information on the public areas of this website. However you may choose to do so by completing the job application forms or the email alerts sign-up form found on the latest section of our website. We may for example, keep a record of your name, email address, and any other information you volunteer to provide to us. We may supplement the information that you provide to us with information that we receive or obtain from other sources.

We do not keep personal information longer than necessary. We will hold personal information for seven years, so long as you give express consent. You can request that this information is removed from our servers in accordance with the data retention policies. You can opt-out of the email alerts at any time by either contacting us at mbd@petersandpeters.com or clicking on the opt-out hyperlink included within an email that you have received.

7. Email Newsletter

Our website uses an email newsletter program, using an RSS feed from our Latest News page which is used to inform subscribers about news and event services supplied by this website. Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998 and GDPR guidelines. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable, clear instructions on how to unsubscribe will by detailed instead. You can also send an email request to be removed or unsubscribed at any time by emailing dataprotection@petersandpeters.com

Our legal basis for processing your personal data: Contractual basis for providing a service

Any legitimate interests pursued by us, or third parties we use, are as follows: Commercial Interests

Any additional or special categories of personal data we collect are: Not Applicable

8. How we will use your information

We use your personal information on the following bases:

To perform a contract, such as engaging with an individual to provide legal or other services

For the establishment, exercise or defence of legal claims or proceedings

To comply with legal and regulatory obligations

For legitimate business purposes. Please see ‘The Information We Collect Section above for more information.

9. Who we will share your information with

We may share your personal information with certain trusted third parties in accordance with contractual arrangements in place with them, including:

Our professional advisers and auditors

Suppliers to whom we outsource certain support services such as counsel and experts

IT service providers to Peters & Peters

Third parties engaged in the course of the services we provide to clients and with their prior consent, such as barristers, local counsel and technology service providers like data room and case management services

Third parties involved in hosting or organising events or seminars

Where necessary, or for the reasons set out in this policy, personal information may also be shared with regulatory authorities, courts, tribunals, government agencies and law enforcement agencies. While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so.

Peters & Peters may use social media sites such as Facebook, LinkedIn and Twitter. If you use these services, you should review their privacy policy for more information on how they deal with your personal information.

We do not sell, rent or otherwise make personal information commercially available to any third party, except with your prior permission.

10. How we protect your information

We use a variety of technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction consistent with applicable data protection laws.

Peters & Peters holds the internationally recognised security standard Cyber Essentials Plus in respect of its document management and email systems and the supporting infrastructure. This is an independently verified certification that information security is managed in line with international best practice. Staff training is held regularly and recorded. The firm operates within the requirements of the Data Protection Act 1998 and within the guidelines of the GDPR.

11. Retention period

Peters & Peters will process personal data in accordance with its records retention policy or as long as required by the terms of a contract.

12. Your rights to access personal information

You have the right to receive information about the personal data (as defined in the Data Protection Act 1998 and the General Data Protection Regulation and applicable local UK legislation) we maintain on you upon written request. If you are concerned that any of the information we hold on you is incorrect please contact us.

13. Data Subject Rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

Right of access – you have the right to request a copy of the information that we hold about you.

Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.

Right of portability – you have the right to have the data we hold about you transferred to another organisation.

Right to object – you have the right to object to certain types of processing such as direct marketing.

Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

Right to judicial review – in the event that Peters & Peters refuses your request under rights of access, we will provide you with a reason as to why.

14. If you would like to exercise any of those rights, please:

email, call or write to at Peters & Peters, 15 Fetter Lane, London, EC4A 1BW United Kingdom, or email our Data Protection Officer dataprotection@petersandpeters.com

let us have enough information to identify you (eg account number, user name, registration details),

let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and

let us know the information to which your request relates, including any account or reference numbers, if you have them

If you would like to unsubscribe from any email newsletter/bulletin you receive, you can also click on the ‘unsubscribe’ button at the bottom of the email newsletter. It may take up to seven days for this to take place

You can also email dataprotection@petersandpeters.com to have your details updated/removed or unsubscribed from any communication you may receive from us.

15. Security

We endeavour to take all reasonable steps to protect your personal information but cannot guarantee the security of any data you disclose on-line. Please note that email is not a secure medium, and should not be used to send confidential or sensitive information. You accept the inherent security risks of providing information over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

16. Information Technology

We operate using technology that is most suitable for the case work and transaction being completed. Systems are allays based within the UK and UK data centres where possible. All IT and third party suppliers must conform to the Data Protection Act 1998 and adhere to the requirements of the GDPR guidelines. This information is requested by Peters & Peters at the outset of using these services, it is maintained in a contracts catalogue and reviewed annually or sooner should circumstances dictate.

17. Housekeeping

When accessing our website, Peters & Peters will collect standard internet log information for statistical purposes and to provide the website experience.

We use cookies to collect information in an anonymous way, including the number of visitors to the site, where visitors have come to the site from and the pages they visited, please visti our page on cookies for further information.

When we collect personal information, for example via an online form, we will explain what we intend to do with it

Our websites contain links to various third party websites. We are not responsible for the content or privacy practices of any external websites that are linked from our sites.

18. Contact details of the Data Protection Officer / GDPR Owner:

dataprotection@petersandpeters.com

020 7822 7777

19. Document Owner and Approval

The Data Protection Officer is the owner of this document and is responsible for ensuring that this record is reviewed in line with the review requirements of the GDPR.

20. Change History Record

This document is reviewed at least annually. It was last reviewed in April 2018.

We may occasionally modify our Privacy Policy; when this happens, we will publish details on this web page. We will not however significantly change how we use information you have already given to us without your prior agreement.

21. Questions and Complaints

If you have any comments, queries or complaints in connection with our Privacy Policy, please contact us at:

dataprotection@petersandpeters.com or The Data Protection Officer (DPO), 15 Fetter Lane, London, EC4A 1BW, United Kingdom. Please also contact our Data Protection Officer, if you have any questions about this privacy notice or the information we hold about you

Information

Peters & Peters Solicitors LLP, ‘the LLP’, is a limited liability partnership registered in England & Wales, under registered number OC352134.

Address and Contact

15 Fetter Lane, London, EC4A 1BW. +44 (0)20 7822 7777

Partners

We use the word ‘partner’ to refer to a member of the LLP or an employee or consultant who is a lawyer with equivalent standing and qualifications. The Partners are either admitted as Solicitors of the Supreme Court of the United Kingdom or Barristers called to the Bar in England and Wales. A list of partners can be found here.

Regulation

The LLP is authorised and regulated by the Solicitors Regulation Authority (SRA) of England and Wales whose rules can be accessed at www.sra.org.uk/rules. The firm’s SRA registration number is 525192

VAT registered number

GB 238 5705 46

Anti-corruption

The LLP is committed to adhering to the highest standards of ethical behaviour in the conduct of our business. We have put in place policies and procedures to ensure that we comply with UK anti-bribery and anti-corruption laws. These policies and procedures apply to all staff of the LLP and cover conduct within the UK or overseas. Peters & Peters expect business partners who work with, or who supply services to the firm, to operate in a manner consistent with our policies and all applicable anti-corruption laws.

Insurance

Peters & Peters Solicitors LLP has professional indemnity insurance as required by the SRA. Details of our compulsory insurance cover will be supplied on request.

Complaints

We aim to give you the best possible service at all times. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure below. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can also raise your concerns with the Solicitors Regulation Authority.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint, and;

No more than one year from the date of the act or omission being complained about; or

No more than one year from the date when the complainant should have realised that there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Our complaints policy.

We are committed to providing a high-quality legal service to all of our clients. If something goes wrong, we ask that you speak to us about it. This will help us improve our standards.

Our complaints procedure:–

1) In the first instance if at any time you are concerned about the service or the cost of the service you are receiving, please inform the Fee Earner and Partner with overall responsibility for your matter.

If you are not satisfied with their proposal for resolution of your concerns then please contact the Managing Partner, Helen McDowell. She can be contacted by email at hmcdowell@petersandpeters.com or on telephone number 020 7822 7735 or by letter to Peters & Peters Solicitors LLP, 15 Fetter Lane, London, EC4A 1BW.

What will happen next?

2) You can expect to receive a response , within three working days, acknowledging your complaint. , We may ask you to confirm or further explain your concerns. Our response will enclose a copy of this complaints procedure. We will also confirm the name of the Complaints Partner who will be dealing with your complaint.

i. We will record your complaint in our central register and create a file with all the details.

ii. We will then start to investigate your complaint. This will normally involve the following steps: –

The Complaints Partner will review your file and speak to the Fee Earner and Partner who handled your case to understand your issues.

The Complaints Partner may contact you for more information or to suggest a meeting to discuss the matter further.

It might be possible to resolve your complaint informally. However, in some cases it will be more appropriate to respond in a detailed letter. This letter will include, where possible, suggestions for resolving the matter.

iii. We will consider your complaint within eight weeks of receipt.

3) If you are still not satisfied, you can write to us again. We will then arrange for another Partner in the firm to review the original Complaint partner’s decision.

4) At any time or if you are still not satisfied you can contact the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of receiving a final written response from us about your complaint. For further information, you should contact the Legal Ombudsman on telephone number 0300 555 0333 or at www.legalombudsman.org.uk

5) Alternative complaints bodies such as ProMediate at www.promediate.co.uk exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. We do not agree to use ProMediate.

Fraudulent communications

In common with many other firms, our name and the names of individual lawyers have been used by criminals as part of a scam or fraud. Communications (usually emails) are sent to victims in the name of the firm or individual lawyers. These scams can take different forms. Most commonly, the communications state that the recipient is entitled to receive money from an inheritance or other source. They are fraudulent and if responded to, will lead to a request for funds to be paid to enable the money to be released.

Our business related emails will only ever be sent from the domain @petersandpeters.com – please always check the “reply to” address to check who you are replying to.

The communications use our identity but will contain incorrect contact information. If you receive a scam email, do not respond to it. If you are not sure whether a communication you have received is legitimate please contact us at itdepartment@petersandpeters.com.

Please be assured that our email and IT systems are not at risk as a result of these scams.

This firm and our lawyers have no involvement in these scams and do not accept responsibility for any loss that might result from them.

More information can be found here.

By accessing this website you accept and agree to the following terms: the LLP has compiled this website and they accept no responsibility for any loss or damage of whatever nature arising in any way out of the use of, or inability to use this website or from any error or omission in information contained in this website.

The LLP reserve the absolute right to alter, suspend or discontinue any aspect of this website or the services provided through it, including your access to it. This site is protected by copyright and database rights, both of which are owned by the LLP. Copyright and other intellectual property rights in the content of this website, including any Peters & Peters’ marks, logos and brands contained in the website, belong to the LLP. None of the content or materials available from this website – whether permission is granted for downloading and/or circulation or otherwise – may be used for commercial exploitation. You are permitted to download and store (on a temporary basis) any of the contents of this website provided this is solely to view such contents.

You are forbidden from permanently copying, storing or in any way redistributing the contents of this website except for content specifically made available for download, such as publications. Such content may be downloaded only for your personal use or circulation within your business. The access, downloading and/or use by any person of anything available from this website is entirely at the user’s own risk. For further information on the use of materials from this website, please contact the Website Manager at websitemanager@petersandpeters.com or write to The Website Manager, Peters & Peters, 15 Fetter Lane, London, EC4A 1BW. Any links to other websites provided by this website have been included for convenience only. Peters & Peters accept neither responsibility nor liability for the contents of, or any loss or damage caused or alleged to be caused by, or in connection with, use or reliance on the content of, any linked website.

The inclusion of any link does not imply endorsement by Peters & Peters of any linked website or its provider. While every care is taken to ensure that the information displayed on this website is correct, no warranty or representation is given as to its quality, accuracy, fitness for purpose, usefulness or completeness. If you have a specific legal question you should address it to one of our lawyers. The materials contained on this website are of a general, informational, nature. We have used reasonable endeavours to ensure the accuracy and completeness of the contents of the pages on this site but the information does not constitute legal or professional advice and must not be relied on as such. Peters & Peters will only use any personal data collected during your use of this website in accordance with current UK data protection legislation and our privacy policy. If you have any question regarding our privacy policy please contact dataprotection@petersandpeters.com.

You agree to indemnify and hold Peters & Peters, and any of its officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses of any character incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your misuse of or conduct on this website and/or a breach of these terms.

Peters & Peters may assign or subcontract any or all of its rights and obligations under these terms (subject to adequate protection of your personal data rights). Peters & Peters may alter these terms from time to time and post the new version on this website following which all use of this website will be governed by that new version. If any provision of these terms shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such provision shall be divisible from them and shall be deemed deleted from them. English law governs these terms and your use of this website and you submit to the non-exclusive jurisdiction of the English courts. Nothing in these terms shall exclude liability for fraudulent misrepresentation.

Peters & Peters opposes the use and exploitation of forced labour. We expect all those who work for us or on our behalf to share our zero-tolerance approach.

References in this Code to “forced labour” include slavery, servitude and any type of forced or compulsory labour as well as trafficking for the purposes of exploitation.

Accordingly, our expectations of suppliers are as follows:

1. Suppliers must not use forced labour.
2. If requested by us, suppliers will complete a self-assessment questionnaire provided by us regarding the use of forced labour and the steps they have taken to ensure that neither they nor their supply chain make use of it. Suppliers will provide us with a copy of the completed questionnaire.
3. Suppliers will allow us to audit compliance with this Code by inspecting their facilities, reviewing records, policies and practices and interviewing personnel. Suppliers are expected to provide prompt access to their facilities, records, documentation and personnel.
4. If we identify any non-compliance, suppliers must prepare, permit us to review and execute an improvement plan approved by us to rectify matters.
5. Suppliers will place similar expectations to those set out above on their own suppliers.

We may require compliance with this Code of Conduct in our contracts with suppliers and may also require that they impose equivalent obligations on their own suppliers.

Subject to any contractual terms, we may terminate our supply relationship if a supplier fails to comply with this Code of Conduct. If appropriate, we may report any breach of the Code of Conduct to the appropriate authorities.

If you have any concerns or are aware of any suspected violations of this Code of Conduct, please notify the Managing Partner, by emailing breaches@petersandpeters.com immediately.

The firm is committed to ensuring all its employees work in a safe environment and has a zero-tolerance policy for sexual harassment at work (or by third parties). As part of the new Worker Protection Act 2023, we have strengthened our approach by putting in more reasonable and preventive steps to ensure employee safety, including a new sexual harassment at work policy and training for our staff.

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